{"id":11878,"date":"2024-06-05T19:44:59","date_gmt":"2024-06-05T19:44:59","guid":{"rendered":"https:\/\/gosnappy.io\/blog\/?p=7012"},"modified":"2026-07-28T18:39:20","modified_gmt":"2026-07-28T18:39:20","slug":"comment-fideliser-la-clientele-de-votre-restaurant","status":"publish","type":"post","link":"https:\/\/gosnappy.io\/blog\/fr\/comment-fideliser-la-clientele-de-votre-restaurant\/","title":{"rendered":"Comment fid\u00e9liser la client\u00e8le de votre restaurant"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"11878\" class=\"elementor elementor-11878\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11884bc8 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"11884bc8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f7a0d8a elementor-widget elementor-widget-image\" data-id=\"f7a0d8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1500\" height=\"1023\" src=\"https:\/\/gosnappy.io\/blog\/wp-content\/uploads\/2024\/06\/increase-customer-loyalty-at-restaurant1.jpg\" class=\"attachment-full size-full wp-image-7013\" alt=\"increase customer loyalty at restaurant\" srcset=\"https:\/\/gosnappy.io\/blog\/wp-content\/uploads\/2024\/06\/increase-customer-loyalty-at-restaurant1.jpg 1500w, https:\/\/gosnappy.io\/blog\/wp-content\/uploads\/2024\/06\/increase-customer-loyalty-at-restaurant1-300x205.jpg 300w, https:\/\/gosnappy.io\/blog\/wp-content\/uploads\/2024\/06\/increase-customer-loyalty-at-restaurant1-1024x698.jpg 1024w, https:\/\/gosnappy.io\/blog\/wp-content\/uploads\/2024\/06\/increase-customer-loyalty-at-restaurant1-768x524.jpg 768w\" sizes=\"(max-width: 1500px) 100vw, 1500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27e8dea3 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"27e8dea3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29bbe92e elementor-widget elementor-widget-heading\" data-id=\"29bbe92e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Comment fid\u00e9liser la client\u00e8le de votre restaurant<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-463ce049 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"463ce049\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4b8709d3 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"4b8709d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d7edfbf elementor-author-box--layout-image-left elementor-author-box--align-left elementor-author-box--image-valign-top elementor-author-box--avatar-yes elementor-author-box--name-yes elementor-author-box--biography-yes elementor-author-box--link-no elementor-widget elementor-widget-author-box\" data-id=\"5d7edfbf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"author-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-author-box\">\n\t\t\t\t\t\t\t<div  class=\"elementor-author-box__avatar\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/secure.gravatar.com\/avatar\/2b6793a050f46c686ddf577fa0fe50b87ee8c39eef754eff32cf9b53832229e2?s=200&#038;d=mm&#038;r=g\" alt=\"Picture of Thomas Campbell\" loading=\"lazy\">\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"elementor-author-box__text\">\n\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t<div class=\"elementor-author-box__name\">\n\t\t\t\t\t\t\tThomas Campbell\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-author-box__bio\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e8f59b1 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"6e8f59b1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f790d71 elementor-widget elementor-widget-text-editor\" data-id=\"3f790d71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>5 juin 2024<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d6a8c8c e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"1d6a8c8c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-28557d73 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"28557d73\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4aedcb92 elementor-widget elementor-widget-text-editor\" data-id=\"4aedcb92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"flex flex-grow flex-col max-w-full\"><div class=\"min-h-[20px] text-message flex flex-col items-start gap-3 whitespace-pre-wrap break-words [.text-message+&amp;amp;]:mt-5 overflow-x-auto\" data-message-author-role=\"assistant\" data-message-id=\"310d2e91-2116-47fe-90e4-dce20c165253\"><div class=\"markdown prose w-full break-words dark:prose-invert light\"><p>Fid\u00e9liser la client\u00e8le dans le contexte actuel de la restauration repr\u00e9sente un d\u00e9fi pour de nombreux restaurateurs. Face \u00e0 la multitude d&#8217;options et \u00e0 la curiosit\u00e9 des clients qui cherchent constamment \u00e0 d\u00e9couvrir de nouveaux \u00e9tablissements, il est difficile de se constituer une client\u00e8le fid\u00e8le.<\/p><p>Dans cet article, vous d\u00e9couvrirez les meilleures strat\u00e9gies pour fid\u00e9liser votre client\u00e8le. Ces strat\u00e9gies permettent d&#8217;am\u00e9liorer la fid\u00e9lisation, d&#8217;augmenter le panier moyen et de favoriser le bouche-\u00e0-oreille.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2875c2f9 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"2875c2f9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19770322 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"19770322\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29b90f2d elementor-widget elementor-widget-heading\" data-id=\"29b90f2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Mettre l'accent sur un bon service \u00e0 la client\u00e8le<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12b2da80 elementor-widget elementor-widget-text-editor\" data-id=\"12b2da80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"flex flex-grow flex-col max-w-full\"><div class=\"min-h-[20px] text-message flex flex-col items-start gap-3 whitespace-pre-wrap break-words [.text-message+&amp;amp;]:mt-5 overflow-x-auto\" data-message-author-role=\"assistant\" data-message-id=\"f67c9d0b-9d63-482b-a135-e8365b153cda\"><div class=\"markdown prose w-full break-words dark:prose-invert light\"><p>Il est bien connu que la qualit\u00e9 per\u00e7ue du service client <a href=\"https:\/\/www.researchgate.net\/publication\/326742546_Determinants_of_Customer_Loyalty_A_Review_and_Future_Directions\">influence directement la fid\u00e9lit\u00e9 des clients<\/a>. Si votre personnel est aimable et poli, les clients seront plus enclins \u00e0 revenir\u00a0: c\u2019est aussi simple que cela. Encouragez vos employ\u00e9s \u00e0 offrir un service attentionn\u00e9 et proactif avec le sourire, en tenant compte des besoins sp\u00e9cifiques et des restrictions alimentaires de vos clients.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f5a8dd4 elementor-widget elementor-widget-heading\" data-id=\"4f5a8dd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Cr\u00e9ez une exp\u00e9rience culinaire m\u00e9morable<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c9fb0b elementor-widget elementor-widget-text-editor\" data-id=\"8c9fb0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"flex flex-grow flex-col max-w-full\"><div class=\"min-h-[20px] text-message flex flex-col items-start gap-3 whitespace-pre-wrap break-words [.text-message+&amp;amp;]:mt-5 overflow-x-auto\" data-message-author-role=\"assistant\" data-message-id=\"f67c9d0b-9d63-482b-a135-e8365b153cda\"><div class=\"markdown prose w-full break-words dark:prose-invert light\"><p>Les clients sont plus enclins \u00e0 revenir si vous leur offrez une exp\u00e9rience unique et m\u00e9morable. Veillez \u00e0 ce que vos plats soient cuisin\u00e9s \u00e0 la perfection et vos boissons parfaitement dos\u00e9es \u2013 et ne sous-estimez jamais l&#8217;importance de la pr\u00e9sentation. Un seul plat signature, comme un brisket magnifiquement glac\u00e9 ou un tiramisu pr\u00e9sent\u00e9 de fa\u00e7on originale, suffit \u00e0 fid\u00e9liser un client.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c318c6b elementor-widget elementor-widget-heading\" data-id=\"5c318c6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Gardez votre espace dynamique<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85ba91d elementor-widget elementor-widget-text-editor\" data-id=\"85ba91d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"flex flex-grow flex-col max-w-full\"><div class=\"min-h-[20px] text-message flex flex-col items-start gap-3 whitespace-pre-wrap break-words [.text-message+&amp;amp;]:mt-5 overflow-x-auto\" data-message-author-role=\"assistant\" data-message-id=\"f67c9d0b-9d63-482b-a135-e8365b153cda\"><div class=\"markdown prose w-full break-words dark:prose-invert light\"><p>Dans votre restaurant, la fra\u00eecheur ne doit pas \u00eatre la seule chose qui compte. Renouveler r\u00e9guli\u00e8rement votre carte et l&#8217;agencement de votre \u00e9tablissement permettra de fid\u00e9liser votre client\u00e8le et de l&#8217;inciter \u00e0 revenir. Organiser des \u00e9v\u00e9nements sp\u00e9ciaux, comme des concerts ou des quiz, est \u00e9galement un excellent moyen de dynamiser votre offre et d&#8217;encourager vos clients habituels \u00e0 revenir.<br><br><\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13c01703 elementor-widget elementor-widget-heading\" data-id=\"13c01703\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Mettre en \u0153uvre des r\u00e9compenses<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-727d4fb3 elementor-widget elementor-widget-text-editor\" data-id=\"727d4fb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"flex flex-grow flex-col max-w-full\"><div class=\"min-h-[20px] text-message flex flex-col items-start gap-3 whitespace-pre-wrap break-words [.text-message+&amp;amp;]:mt-5 overflow-x-auto\" data-message-author-role=\"assistant\" data-message-id=\"f67c9d0b-9d63-482b-a135-e8365b153cda\"><div class=\"markdown prose w-full break-words dark:prose-invert light\"><p>Cr\u00e9er des offres de r\u00e9compenses simples et accessibles est l&#8217;un des meilleurs moyens d&#8217;inciter les clients \u00e0 revenir. Les programmes de fid\u00e9lit\u00e9, comme une boisson offerte pour cinq repas achet\u00e9s ou des repas \u00e0 prix r\u00e9duit certains soirs, ont fait leurs preuves. <a href=\"https:\/\/journals.sagepub.com\/doi\/full\/10.1177\/22786821211000182\">accro\u00eetre significativement la fid\u00e9lit\u00e9 des clients<\/a>. Il est pr\u00e9f\u00e9rable de proposer des offres de r\u00e9compenses simples, car ce sont les plus efficaces.<\/p><p>La personnalisation de ces programmes de fid\u00e9lit\u00e9 renforcera la confiance de vos clients. Par exemple, vous pourriez nouer un partenariat avec des commerces locaux pour proposer des r\u00e9ductions dans des enseignes connues de votre r\u00e9gion. Vous pourriez \u00e9galement laisser chaque client choisir entre deux ou trois avantages, comme une r\u00e9duction ou un dessert offert.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-459e4c2c e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"459e4c2c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f4f04d5 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"f4f04d5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3eab146 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"3eab146\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9dd3eb9 elementor-widget elementor-widget-html\" data-id=\"9dd3eb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script src=\"https:\/\/js.hsforms.net\/forms\/embed\/8482141.js\" defer><\/script>\n<div class=\"hs-form-frame\" data-region=\"na1\" data-form-id=\"ec09b4fa-d50e-48cf-a410-2404dc095124\" data-portal-id=\"8482141\"><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68a04fb elementor-widget elementor-widget-heading\" data-id=\"68a04fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Encourager les inscriptions<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10224edc elementor-widget elementor-widget-text-editor\" data-id=\"10224edc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"flex flex-grow flex-col max-w-full\"><div class=\"min-h-[20px] text-message flex flex-col items-start gap-3 whitespace-pre-wrap break-words [.text-message+&amp;amp;]:mt-5 overflow-x-auto\" data-message-author-role=\"assistant\" data-message-id=\"f67c9d0b-9d63-482b-a135-e8365b153cda\"><div class=\"markdown prose w-full break-words dark:prose-invert light\"><p>Formez votre personnel \u00e0 promouvoir les programmes de fid\u00e9lit\u00e9 et les avantages offerts par votre restaurant aupr\u00e8s des clients. Par exemple, le personnel d&#8217;accueil pourrait expliquer aux clients qu&#8217;ils b\u00e9n\u00e9ficient de 10 % de r\u00e9duction sur leur repas en s&#8217;inscrivant \u00e0 votre liste de diffusion. Les serveurs devraient \u00e9galement rappeler aux clients, au moment du paiement, les avantages et les r\u00e9ductions dont ils peuvent profiter lors de leur prochaine visite.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a97dd38 elementor-widget elementor-widget-heading\" data-id=\"5a97dd38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Utiliser la technologie de la restauration<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37179258 elementor-widget elementor-widget-text-editor\" data-id=\"37179258\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"flex flex-grow flex-col max-w-full\"><div class=\"min-h-[20px] text-message flex flex-col items-start gap-3 whitespace-pre-wrap break-words [.text-message+&amp;amp;]:mt-5 overflow-x-auto\" data-message-author-role=\"assistant\" data-message-id=\"f67c9d0b-9d63-482b-a135-e8365b153cda\"><div class=\"markdown prose w-full break-words dark:prose-invert light\"><p>Moderniser les technologies de votre restaurant am\u00e9liorera l&#8217;efficacit\u00e9 de vos employ\u00e9s et leur permettra d&#8217;offrir une exp\u00e9rience client plus satisfaisante. Les syst\u00e8mes de caisse les plus r\u00e9cents permettent aux serveurs de prendre les commandes plus rapidement, tandis que les syst\u00e8mes de paiement innovants offrent aux clients un plus large choix de moyens de paiement. En utilisant les technologies de pointe, vous pouvez acc\u00e9l\u00e9rer votre service et offrir \u00e0 vos clients une exp\u00e9rience culinaire fluide et sans tracas.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ae0df35 elementor-widget elementor-widget-heading\" data-id=\"4ae0df35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Demander des commentaires<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44c0a6ed elementor-widget elementor-widget-text-editor\" data-id=\"44c0a6ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"flex flex-grow flex-col max-w-full\"><div class=\"min-h-[20px] text-message flex flex-col items-start gap-3 whitespace-pre-wrap break-words [.text-message+&amp;amp;]:mt-5 overflow-x-auto\" data-message-author-role=\"assistant\" data-message-id=\"f67c9d0b-9d63-482b-a135-e8365b153cda\"><div class=\"markdown prose w-full break-words dark:prose-invert light\"><p>Demandez \u00e0 vos clients de partager leur exp\u00e9rience dans votre \u00e9tablissement. Encouragez-les \u00e0 utiliser des plateformes d&#8217;avis comme Yelp et TripAdvisor et tenez compte des commentaires re\u00e7us avant d&#8217;adapter vos proc\u00e9dures. De nombreux restaurants proposent \u00e9galement des r\u00e9ductions ou des participations \u00e0 des concours aux clients qui publient un avis.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60fb4311 elementor-widget elementor-widget-heading\" data-id=\"60fb4311\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Reconna\u00eetre et respecter les clients r\u00e9guliers<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16bd0e3f elementor-widget elementor-widget-text-editor\" data-id=\"16bd0e3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"flex flex-grow flex-col max-w-full\"><div class=\"min-h-[20px] text-message flex flex-col items-start gap-3 whitespace-pre-wrap break-words [.text-message+&amp;amp;]:mt-5 overflow-x-auto\" data-message-author-role=\"assistant\" data-message-id=\"f67c9d0b-9d63-482b-a135-e8365b153cda\"><div class=\"markdown prose w-full break-words dark:prose-invert light\"><p>Le travail ne s&#8217;arr\u00eate pas une fois que vous voyez vos premiers clients r\u00e9guliers franchir vos portes\u00a0; fid\u00e9liser sa client\u00e8le demande autant d&#8217;efforts que d&#8217;en acqu\u00e9rir de nouvelles. Accueillez vos clients habituels par leur nom (si vous le connaissez) et encouragez votre personnel \u00e0 cr\u00e9er un lien de confiance avec eux. Par exemple, votre serveur pourrait s&#8217;enqu\u00e9rir d&#8217;un emploi ou d&#8217;un \u00e9v\u00e9nement mentionn\u00e9 par le client lors de sa derni\u00e8re visite, ou lui sugg\u00e9rer un plat similaire \u00e0 celui qu&#8217;il a appr\u00e9ci\u00e9.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27c6050 elementor-widget elementor-widget-heading\" data-id=\"27c6050\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Offrir plusieurs fa\u00e7ons de servir les clients<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-104a2df elementor-widget elementor-widget-text-editor\" data-id=\"104a2df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"flex flex-grow flex-col max-w-full\"><div class=\"min-h-[20px] text-message flex flex-col items-start gap-3 whitespace-pre-wrap break-words [.text-message+&amp;amp;]:mt-5 overflow-x-auto\" data-message-author-role=\"assistant\" data-message-id=\"f67c9d0b-9d63-482b-a135-e8365b153cda\"><div class=\"markdown prose w-full break-words dark:prose-invert light\"><p>Proposez la commande en ligne, la livraison et le retrait sur place \u00e0 tous vos clients. Ainsi, ils pourront commander dans votre restaurant en toute simplicit\u00e9, sans avoir \u00e0 se contenter de manger sur place. De plus, cela leur permettra de faire d\u00e9couvrir votre cuisine \u00e0 leurs proches.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-896cadf elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"896cadf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25ccd41b elementor-widget elementor-widget-heading\" data-id=\"25ccd41b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Conclusion<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40fb4c32 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"40fb4c32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6586a217 elementor-widget elementor-widget-text-editor\" data-id=\"6586a217\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Attirer et fid\u00e9liser des clients r\u00e9guliers est plus facile qu&#8217;il n&#8217;y para\u00eet. De simples ajustements au niveau du service client \u00e0 des modifications ponctuelles de l&#8217;agencement des si\u00e8ges, vous serez surpris de constater \u00e0 quel point m\u00eame les plus petits changements peuvent renforcer la fid\u00e9lit\u00e9 de votre client\u00e8le.<\/p><p>Utilisez les strat\u00e9gies d\u00e9crites ci-dessus pour faire revenir davantage de clients dans votre \u00e9tablissement et m\u00eame faire conna\u00eetre vos restaurants \u00e0 leurs amis et clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-18e4770a e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"18e4770a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69f73058 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"69f73058\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e802c5 elementor-widget elementor-widget-heading\" data-id=\"5e802c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-12ad1213 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"12ad1213\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4037ceb0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4037ceb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7339b3d1 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"7339b3d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58f00d84 elementor-widget elementor-widget-toggle\" data-id=\"58f00d84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1491\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1491\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Comment faire revenir les clients dans votre restaurant ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1491\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1491\"><p>Offrir un service exceptionnel, garantir une exp\u00e9rience culinaire constante et r\u00e9compenser les clients r\u00e9guliers est un point de d\u00e9part que tous les restaurants doivent prendre en compte lorsqu&rsquo;ils cherchent \u00e0 fid\u00e9liser leur client\u00e8le.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1492\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1492\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Quel impact une client\u00e8le fid\u00e8le peut-elle avoir sur mon restaurant\u00a0?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1492\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1492\"><div class=\"flex flex-grow flex-col max-w-full\"><div class=\"min-h-[20px] text-message flex flex-col items-start gap-3 whitespace-pre-wrap break-words [.text-message+&amp;amp;]:mt-5 overflow-x-auto\" data-message-author-role=\"assistant\" data-message-id=\"d940b080-fd2b-4ecf-8f65-6f6ca4c93b90\"><div class=\"markdown prose w-full break-words dark:prose-invert light\"><p>Gr\u00e2ce \u00e0 une client\u00e8le fid\u00e8le, votre restaurant b\u00e9n\u00e9ficiera d&rsquo;une augmentation de ses ventes, d&rsquo;un bouche-\u00e0-oreille plus efficace et d&rsquo;un panier moyen plus \u00e9lev\u00e9.<\/p><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1493\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1493\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Quels programmes de fid\u00e9lit\u00e9 devrais-je mettre en place pour mon restaurant\u00a0?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1493\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1493\"><p>Offrir une r\u00e9compense gratuite toutes les x commandes est un excellent moyen de fid\u00e9liser les clients r\u00e9guliers. Les clients adorent les cadeaux et proposer une boisson, une application ou un dessert gratuit une fois certains seuils atteints est un excellent d\u00e9but.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-59aca61a e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"59aca61a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cefe22e e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"cefe22e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a1a913 elementor-widget elementor-widget-html\" data-id=\"0a1a913\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script src=\"https:\/\/js.hsforms.net\/forms\/embed\/8482141.js\" defer><\/script>\n<div class=\"hs-form-frame\" data-region=\"na1\" data-form-id=\"523da2d0-fa98-49fb-8f55-065f55c2edb9\" data-portal-id=\"8482141\"><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73e03c90 elementor-widget elementor-widget-table-of-contents\" data-id=\"73e03c90\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;exclude_headings_by_selector&quot;:[],&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:100,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;no_headings_message&quot;:&quot;No headings were found on this 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id=\"elementor-toc__73e03c90\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d1a296c e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"6d1a296c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6a5c8ee3 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"6a5c8ee3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-36a69167 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"36a69167\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-48abaa95 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"48abaa95\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f497881 elementor-widget elementor-widget-heading\" data-id=\"7f497881\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">D\u00e9couvrez les derni\u00e8res donn\u00e9es, tendances et conseils sur la restauration<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c39f7d4 elementor-widget elementor-widget-html\" data-id=\"7c39f7d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/embed\/v2.js\"><\/script>\n<script>\n  hbspt.forms.create({\n    region: \"na1\",\n    portalId: \"8482141\",\n    formId: \"1f07a5de-4958-4b48-a370-e0e1b24a97a3\"\n  });\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-304140a5 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"304140a5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Comment fid\u00e9liser la client\u00e8le de votre restaurant 5 juin 2024 Fid\u00e9liser la client\u00e8le dans le contexte actuel de la restauration repr\u00e9sente un d\u00e9fi pour de nombreux restaurateurs. Face \u00e0 la multitude d&#8217;options et \u00e0 la curiosit\u00e9 des clients qui cherchent constamment \u00e0 d\u00e9couvrir de nouveaux \u00e9tablissements, il est difficile de se constituer une client\u00e8le fid\u00e8le. Dans cet article, vous d\u00e9couvrirez les meilleures strat\u00e9gies pour fid\u00e9liser votre client\u00e8le. Ces strat\u00e9gies permettent d&#8217;am\u00e9liorer la fid\u00e9lisation, d&#8217;augmenter le panier moyen et de favoriser le bouche-\u00e0-oreille. Mettre l&#8217;accent sur un bon service \u00e0 la client\u00e8le Il est bien connu que la qualit\u00e9 per\u00e7ue du service client influence directement la fid\u00e9lit\u00e9 des clients. Si votre personnel est aimable et poli, les clients seront plus enclins \u00e0 revenir\u00a0: c\u2019est aussi simple que cela. Encouragez vos employ\u00e9s \u00e0 offrir un service attentionn\u00e9 et proactif avec le sourire, en tenant compte des besoins sp\u00e9cifiques et des restrictions alimentaires de vos clients. Cr\u00e9ez une exp\u00e9rience culinaire m\u00e9morable Les clients sont plus enclins \u00e0 revenir si vous leur offrez une exp\u00e9rience unique et m\u00e9morable. Veillez \u00e0 ce que vos plats soient cuisin\u00e9s \u00e0 la perfection et vos boissons parfaitement dos\u00e9es \u2013 et ne sous-estimez jamais l&#8217;importance de la pr\u00e9sentation. Un seul plat signature, comme un brisket magnifiquement glac\u00e9 ou un tiramisu pr\u00e9sent\u00e9 de fa\u00e7on originale, suffit \u00e0 fid\u00e9liser un client. Gardez votre espace dynamique Dans votre restaurant, la fra\u00eecheur ne doit pas \u00eatre la seule chose qui compte. Renouveler r\u00e9guli\u00e8rement votre carte et l&#8217;agencement de votre \u00e9tablissement permettra de fid\u00e9liser votre client\u00e8le et de l&#8217;inciter \u00e0 revenir. Organiser des \u00e9v\u00e9nements sp\u00e9ciaux, comme des concerts ou des quiz, est \u00e9galement un excellent moyen de dynamiser votre offre et d&#8217;encourager vos clients habituels \u00e0 revenir. Mettre en \u0153uvre des r\u00e9compenses Cr\u00e9er des offres de r\u00e9compenses simples et accessibles est l&#8217;un des meilleurs moyens d&#8217;inciter les clients \u00e0 revenir. Les programmes de fid\u00e9lit\u00e9, comme une boisson offerte pour cinq repas achet\u00e9s ou des repas \u00e0 prix r\u00e9duit certains soirs, ont fait leurs preuves. accro\u00eetre significativement la fid\u00e9lit\u00e9 des clients. Il est pr\u00e9f\u00e9rable de proposer des offres de r\u00e9compenses simples, car ce sont les plus efficaces. La personnalisation de ces programmes de fid\u00e9lit\u00e9 renforcera la confiance de vos clients. Par exemple, vous pourriez nouer un partenariat avec des commerces locaux pour proposer des r\u00e9ductions dans des enseignes connues de votre r\u00e9gion. Vous pourriez \u00e9galement laisser chaque client choisir entre deux ou trois avantages, comme une r\u00e9duction ou un dessert offert. Encourager les inscriptions Formez votre personnel \u00e0 promouvoir les programmes de fid\u00e9lit\u00e9 et les avantages offerts par votre restaurant aupr\u00e8s des clients. Par exemple, le personnel d&#8217;accueil pourrait expliquer aux clients qu&#8217;ils b\u00e9n\u00e9ficient de 10 % de r\u00e9duction sur leur repas en s&#8217;inscrivant \u00e0 votre liste de diffusion. Les serveurs devraient \u00e9galement rappeler aux clients, au moment du paiement, les avantages et les r\u00e9ductions dont ils peuvent profiter lors de leur prochaine visite. Utiliser la technologie de la restauration Moderniser les technologies de votre restaurant am\u00e9liorera l&#8217;efficacit\u00e9 de vos employ\u00e9s et leur permettra d&#8217;offrir une exp\u00e9rience client plus satisfaisante. Les syst\u00e8mes de caisse les plus r\u00e9cents permettent aux serveurs de prendre les commandes plus rapidement, tandis que les syst\u00e8mes de paiement innovants offrent aux clients un plus large choix de moyens de paiement. En utilisant les technologies de pointe, vous pouvez acc\u00e9l\u00e9rer votre service et offrir \u00e0 vos clients une exp\u00e9rience culinaire fluide et sans tracas. Demander des commentaires Demandez \u00e0 vos clients de partager leur exp\u00e9rience dans votre \u00e9tablissement. Encouragez-les \u00e0 utiliser des plateformes d&#8217;avis comme Yelp et TripAdvisor et tenez compte des commentaires re\u00e7us avant d&#8217;adapter vos proc\u00e9dures. De nombreux restaurants proposent \u00e9galement des r\u00e9ductions ou des participations \u00e0 des concours aux clients qui publient un avis. Reconna\u00eetre et respecter les clients r\u00e9guliers Le travail ne s&#8217;arr\u00eate pas une fois que vous voyez vos premiers clients r\u00e9guliers franchir vos portes\u00a0; fid\u00e9liser sa client\u00e8le demande autant d&#8217;efforts que d&#8217;en acqu\u00e9rir de nouvelles. Accueillez vos clients habituels par leur nom (si vous le connaissez) et encouragez votre personnel \u00e0 cr\u00e9er un lien de confiance avec eux. Par exemple, votre serveur pourrait s&#8217;enqu\u00e9rir d&#8217;un emploi ou d&#8217;un \u00e9v\u00e9nement mentionn\u00e9 par le client lors de sa derni\u00e8re visite, ou lui sugg\u00e9rer un plat similaire \u00e0 celui qu&#8217;il a appr\u00e9ci\u00e9. Offrir plusieurs fa\u00e7ons de servir les clients Proposez la commande en ligne, la livraison et le retrait sur place \u00e0 tous vos clients. Ainsi, ils pourront commander dans votre restaurant en toute simplicit\u00e9, sans avoir \u00e0 se contenter de manger sur place. De plus, cela leur permettra de faire d\u00e9couvrir votre cuisine \u00e0 leurs proches. Conclusion Attirer et fid\u00e9liser des clients r\u00e9guliers est plus facile qu&#8217;il n&#8217;y para\u00eet. De simples ajustements au niveau du service client \u00e0 des modifications ponctuelles de l&#8217;agencement des si\u00e8ges, vous serez surpris de constater \u00e0 quel point m\u00eame les plus petits changements peuvent renforcer la fid\u00e9lit\u00e9 de votre client\u00e8le. Utilisez les strat\u00e9gies d\u00e9crites ci-dessus pour faire revenir davantage de clients dans votre \u00e9tablissement et m\u00eame faire conna\u00eetre vos restaurants \u00e0 leurs amis et clients. FAQ Comment faire revenir les clients dans votre restaurant ? Offrir un service exceptionnel, garantir une exp\u00e9rience culinaire constante et r\u00e9compenser les clients r\u00e9guliers est un point de d\u00e9part que tous les restaurants doivent prendre en compte lorsqu&#8217;ils cherchent \u00e0 fid\u00e9liser leur client\u00e8le. Quel impact une client\u00e8le fid\u00e8le peut-elle avoir sur mon restaurant\u00a0? Gr\u00e2ce \u00e0 une client\u00e8le fid\u00e8le, votre restaurant b\u00e9n\u00e9ficiera d&#8217;une augmentation de ses ventes, d&#8217;un bouche-\u00e0-oreille plus efficace et d&#8217;un panier moyen plus \u00e9lev\u00e9. Quels programmes de fid\u00e9lit\u00e9 devrais-je mettre en place pour mon restaurant\u00a0? Offrir une r\u00e9compense gratuite toutes les x commandes est un excellent moyen de fid\u00e9liser les clients r\u00e9guliers. Les clients adorent les cadeaux et proposer une boisson, une application ou un dessert gratuit une fois certains seuils atteints est un excellent d\u00e9but. Table des mati\u00e8res D\u00e9couvrez les derni\u00e8res donn\u00e9es, tendances et conseils sur la restauration<\/p>\n","protected":false},"author":3,"featured_media":11879,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[180,126],"tags":[],"taxonomy\/team":[],"class_list":["post-11878","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing-en___fr","category-operations-en___fr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Comment fid\u00e9liser la client\u00e8le de votre restaurant<\/title>\n<meta name=\"description\" content=\"Am\u00e9liorez la fid\u00e9lisation de votre client\u00e8le, augmentez le nombre de clients r\u00e9guliers, la valeur moyenne des commandes et le bouche-\u00e0-oreille gr\u00e2ce \u00e0 ces conseils.\" \/>\n<meta name=\"robots\" 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