{"id":12883,"date":"2026-10-06T09:00:00","date_gmt":"2026-10-06T09:00:00","guid":{"rendered":"https:\/\/gosnappy.io\/blog\/?p=12883"},"modified":"2026-09-12T11:09:46","modified_gmt":"2026-09-12T11:09:46","slug":"why-richmond-dim-sum-houses-lose-weekend-guests-at-the-door","status":"publish","type":"post","link":"https:\/\/gosnappy.io\/blog\/why-richmond-dim-sum-houses-lose-weekend-guests-at-the-door\/","title":{"rendered":"Why Richmond Dim Sum Houses Still Lose Weekend Guests at the Door"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"12883\" class=\"elementor elementor-12883 elementor-bc-flex-widget\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc722118 e-con-boxed snappy-art e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"cc722118\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div 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.snappy-stickybar{right:auto;max-width:calc(100% - 132px);padding:8px}\nbody:has(#hubspot-messages-iframe-container) .snappy-stickybar-t{display:none}\n.snappy-stickybar-t{font:500 14px\/1.3 Inter,sans-serif}\n.snappy-stickybar-btn{flex:0 0 auto;background:#B5198A;color:#fff!important;font:600 15px\/1 Inter,sans-serif;padding:12px 16px;border-radius:10px;text-decoration:none!important}\n}\n@media(max-width:767px){\n.snappy-cta,.snappy-formcard{padding:22px 20px}\n.snappy-formcard-h{font-size:22px}\n.snappy-key{padding:18px 20px}\n.snappy-byline{flex-direction:column;align-items:flex-start}\n.snappy-author{grid-template-columns:56px 1fr;padding:20px}\n.snappy-author .snappy-avatar{width:56px!important;height:56px!important}\n.snappy-news{padding:28px 4px 8px}\n.snappy-table{font-size:14px}\n}\n<\/style><script>(function(){if(document.getElementById(\"hs-script-loader\"))return;var s=document.createElement(\"script\");s.id=\"hs-script-loader\";s.async=true;s.defer=true;s.src=\"https:\/\/js-na1.hs-scripts.com\/8482141.js\";document.head.appendChild(s)})();<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43fad2f8 snappy-hero elementor-widget elementor-widget-image\" data-id=\"43fad2f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1672\" height=\"941\" src=\"https:\/\/gosnappy.io\/blog\/wp-content\/uploads\/2026\/09\/why-richmond-dim-sum-houses-lose-weekend-guests-at-the-door-hero-v2.jpg\" class=\"attachment-full size-full wp-image-13100\" alt=\"Why Richmond Dim Sum Houses Still Lose Weekend Guests at the Door\" srcset=\"https:\/\/gosnappy.io\/blog\/wp-content\/uploads\/2026\/09\/why-richmond-dim-sum-houses-lose-weekend-guests-at-the-door-hero-v2.jpg 1672w, https:\/\/gosnappy.io\/blog\/wp-content\/uploads\/2026\/09\/why-richmond-dim-sum-houses-lose-weekend-guests-at-the-door-hero-v2-300x169.jpg 300w, https:\/\/gosnappy.io\/blog\/wp-content\/uploads\/2026\/09\/why-richmond-dim-sum-houses-lose-weekend-guests-at-the-door-hero-v2-1024x576.jpg 1024w, https:\/\/gosnappy.io\/blog\/wp-content\/uploads\/2026\/09\/why-richmond-dim-sum-houses-lose-weekend-guests-at-the-door-hero-v2-768x432.jpg 768w, https:\/\/gosnappy.io\/blog\/wp-content\/uploads\/2026\/09\/why-richmond-dim-sum-houses-lose-weekend-guests-at-the-door-hero-v2-1536x864.jpg 1536w\" sizes=\"(max-width: 1672px) 100vw, 1672px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dbde40b0 e-con-boxed snappy-art e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"dbde40b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da3ae983 elementor-widget elementor-widget-html\" data-id=\"da3ae983\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"snappy-eyebrow-wrap\"><span class=\"snappy-pill\">Increase sales<\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-518cd77d snappy-h1 elementor-widget elementor-widget-heading\" data-id=\"518cd77d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Why Richmond Dim Sum Houses Still Lose Weekend Guests at the Door<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-380e860a e-con-boxed snappy-art e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"380e860a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32f7d1bc elementor-widget elementor-widget-html\" data-id=\"32f7d1bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"snappy-byline\"><div class=\"snappy-by-author\"><img loading=\"lazy\" decoding=\"async\" class=\"snappy-avatar\" src=\"https:\/\/gosnappy.io\/blog\/wp-content\/uploads\/2026\/09\/wilson-wu-headshot.jpg\" alt=\"Wilson Wu\" width=\"48\" height=\"48\" loading=\"lazy\"><div><p class=\"snappy-by-name\">Wilson Wu<\/p><p class=\"snappy-by-role\">Chief Revenue Officer, Snappy<\/p><\/div><\/div><p class=\"snappy-by-meta\"><span>October 6, 2026<\/span><span class=\"snappy-dot\">&middot;<\/span><span>16 min read<\/span><\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0ab4ce7f e-con-boxed snappy-art snappy-row e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"0ab4ce7f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ce79ad20 e-con-full snappy-col snappy-main-col e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"ce79ad20\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e40e4482 snappy-lead elementor-widget elementor-widget-text-editor\" data-id=\"e40e4482\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Richmond dim sum houses lose weekend guests at the door because the front door runs out of capacity before the kitchen does. At peak times, Metro Vancouver&#8217;s tourism bureau warns visitors, <a href=\"https:\/\/westcoastfood.ca\/everything-you-need-to-know-about-dim-sum-in-richmond\/\">lineups of more than an hour are not unusual<\/a>. One screen for the waitlist, the book and the floor keeps the family that would otherwise leave.<\/p>\n<p>This is not a marketing problem. Your room is full, your name is known, and the line proves it. It is a capacity-and-queue problem, and the guest who gives up at 11 am is revenue that walks to the house next door.<\/p>\n<p>At one of the Richmond dim sum guide&#8217;s top picks, phone reservations go to groups of six or more and not typically to smaller parties, so for most families there the lobby is the booking system. This article is about the front door: the waitlist, the booking call nobody can pick up at 11:30, and why dim sum reservations in Richmond, BC so often still run on paper. The carts, order slips and steamer timing are a separate conversation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f15f2ed3 elementor-widget elementor-widget-html\" data-id=\"f15f2ed3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"snappy-key\"><p class=\"snappy-key-label\">Summary<\/p><ul>\n<li>Richmond counted <a href=\"https:\/\/www.richmond.ca\/culture\/discover-richmond\/profile\/demographics.htm\">209,937 residents in the 2021 Census<\/a>, and <a href=\"https:\/\/www.richmond.ca\/__shared\/assets\/2006_Ethnicity20987.pdf\">54.3% of the population in private households identified as Chinese<\/a>, and its dim sum demand lands in a narrow window: the Richmond dim sum guide tells first-timers heading to its top two picks to <a href=\"https:\/\/www.canada-spirit.com\/guides\/richmond-dim-sum-guide\/\">arrive before 11 am on weekends or expect waits of 45 to 90 minutes<\/a>, longest between 10 am and 1 pm on Saturday and Sunday, and Metro Vancouver's tourism bureau warns visitors that <a href=\"https:\/\/westcoastfood.ca\/everything-you-need-to-know-about-dim-sum-in-richmond\/\">at peak times lineups of more than an hour are not unusual<\/a>.<\/li>\n<li>One of the guide's top picks, which it calls one of the top dim sum experiences in North America, sees <a href=\"https:\/\/www.canada-spirit.com\/guides\/richmond-dim-sum-guide\/\">weekend waits of 60 to 90 minutes without a reservation<\/a> and takes phone reservations <a href=\"https:\/\/www.canada-spirit.com\/guides\/richmond-dim-sum-guide\/\">for groups of 6+, not typically for smaller parties<\/a>, so at a house running that rule, every party of two to five is a walk-in by policy.<\/li>\n<li>In a Tasting Table survey (US data), <a href=\"https:\/\/www.chowhound.com\/1550126\/how-long-diners-wait-restaurant-table\/\">over 80% of respondents wouldn't wait more than 30 minutes for a table<\/a>, so a quoted wait of more than an hour removes most of your demand before the host writes a name down.<\/li>\n<li>The booking call that rings out at 11:30 am is not deferred demand. It is a large party booking the house next door. Count one Saturday's missed calls and multiply by your average large-party cheque before you decide the phone is not a revenue line.<\/li>\n<li><a href=\"https:\/\/nomsmagazine.com\/roundup-richmond-closures-march2026\/\">At least 10 food spots across Richmond closed in early 2026<\/a>, so a Saturday peak that leaks guests is not a rounding error in this territory.<\/li>\n<li>Snappy runs a digital waitlist alongside reservations and syncs both into the POS and dashboard the floor runs on. Snappy Phone (AI) is a three-part AI phone suite: general inquiries answered from your own FAQ with no prerequisite, AI phone ordering on Snappy Online Ordering, and AI phone reservations on Snappy Reservation, which books each call into the same reservation dashboard.<\/li>\n<\/ul><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7abe0f93 elementor-hidden-desktop elementor-toc--minimized-on-tablet snappy-toc-inline elementor-widget elementor-widget-table-of-contents\" data-id=\"7abe0f93\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;marker_view&quot;:&quot;numbers&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;exclude_headings_by_selector&quot;:[],&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<p class=\"elementor-toc__header-title\">\n\t\t\t\tOn this page\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__7abe0f93\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__7abe0f93\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__7abe0f93\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c17e175 snappy-h2 elementor-widget elementor-widget-heading\" data-id=\"2c17e175\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why Are Weekend Waits at Richmond Dim Sum Houses So Long?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b59bcb96 snappy-prose elementor-widget elementor-widget-text-editor\" data-id=\"b59bcb96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Because the demand is structural, not seasonal. Richmond counted <a href=\"https:\/\/www.richmond.ca\/culture\/discover-richmond\/profile\/demographics.htm\">209,937 residents in the 2021 Census<\/a>, and <a href=\"https:\/\/www.richmond.ca\/__shared\/assets\/2006_Ethnicity20987.pdf\">54.3% of the population in private households identified as Chinese<\/a>, and a Richmond dim sum travel guide describes the result as one of the most extraordinary Chinese food concentrations outside mainland China and Hong Kong. On a Saturday morning a large share of that population wants the same meal at the same hour, and yum cha with three generations at the table does not move to a Tuesday.<\/p>\n<p>The peak is narrow and it is predictable. The guide puts the longest waits <a href=\"https:\/\/www.canada-spirit.com\/guides\/richmond-dim-sum-guide\/\">between 10 am and 1 pm on Saturday and Sunday<\/a>, tells first-timers heading to its top two picks to <a href=\"https:\/\/www.canada-spirit.com\/guides\/richmond-dim-sum-guide\/\">arrive before 11 am on weekends or expect waits of 45 to 90 minutes<\/a>, and at its top-ranked house calls <a href=\"https:\/\/www.canada-spirit.com\/guides\/richmond-dim-sum-guide\/\">weekend waits of 60 to 90 minutes normal without a reservation<\/a>.<\/p>\n<p>Metro Vancouver&#8217;s tourism bureau gives the same advice in fewer words: go early, because <a href=\"https:\/\/westcoastfood.ca\/everything-you-need-to-know-about-dim-sum-in-richmond\/\">at peak times lineups of more than an hour are not unusual<\/a>. Three hours of demand pressed against a room that can only turn its tables so many times in that window is arithmetic, not bad management.<\/p>\n<p>Many of these rooms sit inside malls that pull their own weekend crowds. Aberdeen Centre alone lists <a href=\"https:\/\/www.aberdeencentre.com\/en\/about.php\">380,000 square feet with more than 160 stores, including eight full-service restaurants and an 800-seat food court<\/a>, so a family that gives up on your lobby has somewhere else to spend the next hour without leaving the building.<\/p>\n<p>You cannot add a second floor by Sunday. What you can change is how the queue is managed, how bookings get into the room, and whether the host stand can see both at once.<\/p>\n<p>The mechanics are identical for a dim sum room in Vancouver or Burnaby. The figures above are Richmond&#8217;s, and yours will be your own, but the shape of the problem does not change: a hard weekend peak, a lobby full of families, and a phone that rings during the one hour nobody can answer it. If you want the wider context on the market, we keep a running count of <a href=\"https:\/\/gosnappy.io\/blog\/how-many-restaurants-in-vancouver\/\">how many restaurants are in Vancouver<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c4431bc snappy-h2 elementor-widget elementor-widget-heading\" data-id=\"7c4431bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why Would a Dim Sum House Take Phone Reservations Only for Six or More?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a64d484c snappy-prose elementor-widget elementor-widget-text-editor\" data-id=\"a64d484c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The Richmond guide notes that Sea Harbour takes phone reservations <a href=\"https:\/\/www.canada-spirit.com\/guides\/richmond-dim-sum-guide\/\">for groups of 6+, not typically for smaller parties<\/a>, and that smaller parties should just arrive early on weekends. The rule is rational. A host stand with one phone and one paper book cannot promise a four-top at 11:15 without knowing how the room will look at 11:15, and taking a booking it cannot honour is worse than taking none.<\/p>\n<p>The six-plus rule also protects the table mix. The large rounds are the scarce asset, so committing them to confirmed large parties is worth the phone time, while the smaller tables fill faster off the walk-in line. A paper book can carry a dozen large bookings a day. It cannot carry a hundred small ones, and it cannot tell the host at 11 am which of the noon bookings are still coming.<\/p>\n<p>The cost of the rule is that at a house running it, every party under six becomes a walk-in by policy. The lobby is the booking system for most of those guests, and the lobby has no memory, no quote, and no way to tell a family of four that their table will be ready in 35 minutes and mean it. The policy is fine. The tooling behind it is the constraint, and that is the part that can change.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa278cd6 snappy-h2 elementor-widget elementor-widget-heading\" data-id=\"aa278cd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Does a Family That Leaves the Line at 11 am Actually Cost You?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6121018f snappy-prose elementor-widget elementor-widget-text-editor\" data-id=\"6121018f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A family that leaves your line costs more than one table, because most guests will not wait past 30 minutes for a table. In a survey run by the food site Tasting Table (US data), <a href=\"https:\/\/www.chowhound.com\/1550126\/how-long-diners-wait-restaurant-table\/\">over 80% of respondents wouldn&#8217;t wait more than 30 minutes for a table<\/a>. A quoted wait of more than an hour is not a filter for patient guests. It is a filter that removes most of your demand before the host ever writes a name down.<\/p>\n<p>The phone has its own arithmetic, and it is yours to run. Take one Saturday, count the booking calls that rang out between 10 am and 1 pm, and multiply by what a large-party table brings in at your house. A dim sum table for eight on a Sunday, with tea, a whole steamed fish and three generations on the bill, is not a small cheque, and the caller who could not get through has usually booked the next house by the time anyone at the stand is free to call back.<\/p>\n<p>The guest who walks does not vanish. They walk to the next house, and in a city the guide describes as a Chinese food concentration on that scale, substitution is immediate. The family that gives up on your line at 11 am is pouring tea somewhere else by 11:30, and the house that seated them now has a shot at their next Sunday too.<\/p>\n<p>The territory is not forgiving in 2026. Noms Magazine reports that <a href=\"https:\/\/nomsmagazine.com\/roundup-richmond-closures-march2026\/\">at least 10 food spots across Richmond closed in early 2026<\/a>. Rent in the malls dim sum houses share is real, and a Saturday peak has to carry the week. In 2023, in Vancouver&#8217;s Chinatown, Daisy Garden&#8217;s owner named <a href=\"https:\/\/globalnews.ca\/news\/9510210\/daisy-garden-closing-labour-shortage\">a labour shortage across front-of-house, kitchen, chef and barbecue chef roles, with the dishwasher retiring too<\/a> as the main reason for closing. The host stand is the one position on that list you can give to software.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9421b9c elementor-widget elementor-widget-html\" data-id=\"b9421b9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"snappy-cta snappy-cta-mid\" data-snappy-cta=\"mid\"><p class=\"snappy-cta-h\">See what Saturday&#x27;s line is really costing you<\/p><p>Bring your busiest weekend: the paper list, the walk-aways, and the calls that rang out during the rush. We&#x27;ll map it against your own host stand.<\/p><a class=\"snappy-btn\" href=\"#snappy-form\">Show me my Saturday math<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-242ea2b1 snappy-h2 elementor-widget elementor-widget-heading\" data-id=\"242ea2b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How Do a Digital Waitlist and Reservations Change a Saturday 10 am to 1 pm Peak?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-450eca21 snappy-prose elementor-widget elementor-widget-text-editor\" data-id=\"450eca21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A digital waitlist is a queue that runs on a screen instead of paper: it gives each guest a quoted wait, notifies them when their table is ready, and shows the host each party&#8217;s position on one screen. Paired with a reservation book on the same screen, it changes what the host stand knows and what the guest believes.<\/p>\n<p>Today most houses run three sources of truth on a Saturday: a paper reservation book for the big parties, a paper walk-in list for everyone else, and the floor itself. A digital waitlist and a reservation book on the same screen collapse those into one.<\/p>\n<p>The table below walks through the six situations every Richmond dim sum host faces between 10 am and 1 pm. The right-hand column describes what a digital waitlist and reservations system does in general. Ask any vendor, Snappy included, to show you the guest notification and the live wait quote on a real Saturday before you sign.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc1954f4 elementor-widget elementor-widget-html\" data-id=\"bc1954f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"snappy-table-wrap\"><table class=\"snappy-table\"><thead><tr><th>Weekend situation<\/th><th>How most houses handle it today<\/th><th>Digital waitlist plus reservations<\/th><\/tr><\/thead><tbody><tr class=\"\"><td>Party of 4 arrives at 10:45 am<\/td><td>Name on a paper list, \"about an hour\", and the family waits in the lobby or gives up<\/td><td>The party joins a digital waitlist with a quoted wait and is notified when the table is ready; the host sees their position on the same screen as the floor<\/td><\/tr><tr class=\"snappy-alt\"><td>Party of 8 calls Thursday for Sunday<\/td><td>Booked into the paper book if someone picks up, then a note left for the weekend host<\/td><td>Booked into Snappy Reservation, which runs on the dashboard the floor already uses, so the Sunday host stand sees it with no handoff<\/td><\/tr><tr class=\"\"><td>Party of 6 calls at 11:30 am Saturday<\/td><td>Rings out or sits on hold while the host seats walk-ins; often never booked<\/td><td>Snappy AI Phone Reservations answers the call during the peak and books it into the same Reservation dashboard (requires Snappy Reservation)<\/td><\/tr><tr class=\"snappy-alt\"><td>Guest asks \"how long?\" at the door<\/td><td>A guess, repeated dozens of times an hour, that guests learn not to trust<\/td><td>A quoted wait from the waitlist that updates as tables turn, so the number at the door and the number on the screen are the same number<\/td><\/tr><tr class=\"\"><td>No-show on a 10-top booking<\/td><td>The round is held empty while the lobby is full; nobody notices until the booking time has passed<\/td><td>The booking and the walk-in list live on one screen, so the host can release the round to the next large party waiting<\/td><\/tr><tr class=\"snappy-alt\"><td>Host writes names on paper and shouts them<\/td><td>The lobby is the paging system; the family that stepped out to the mall misses its turn<\/td><td>Guests are notified when the table is ready and can wait anywhere in the mall or the parking lot instead of the lobby<\/td><\/tr><\/tbody><\/table><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8fac3f5 snappy-prose elementor-widget elementor-widget-text-editor\" data-id=\"b8fac3f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Two things in that table matter more than the rest. The first is the quote. Wait-time trust is a variance problem: the gap between the number the host says and the minute the family actually sits. A host reading from a live list can keep that gap small, where a host guessing from a paper sheet is repeating the same &#8220;about an hour&#8221; at 10:45 and at 12:15, and guests learn fast which houses&#8217; quotes are worth believing. The second is the no-show row: on a Sunday, a ten-top held empty for 20 minutes is the most expensive piece of furniture in Richmond.<\/p>\n<p>For a broader look at the category, see our comparisons of <a href=\"https:\/\/gosnappy.io\/blog\/best-digital-waitlist-systems-for-restaurants\/\">digital waitlist systems for restaurants<\/a> and <a href=\"https:\/\/gosnappy.io\/blog\/best-restaurant-waitlist-management-systems\/\">restaurant waitlist management systems<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcb131e0 snappy-h2 elementor-widget elementor-widget-heading\" data-id=\"bcb131e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Can Bookings and Walk-Ins Live on the Same Screen as the Floor?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddd28e3d snappy-prose elementor-widget elementor-widget-text-editor\" data-id=\"ddd28e3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Yes, and for a large-format house that is the whole point. Snappy lists <a href=\"https:\/\/gosnappy.io\/products\/reservation.html\">Reservation &amp; Waitlist<\/a> as booking management on the dashboard the floor already runs on, with the digital waitlist alongside it, and reservation and waitlist data syncing into the same POS and dashboard. The problem Snappy names for that sync is bookings that never hit the dashboard and distort food and labour planning. Any dim sum operator who has prepped steamer baskets off a guess at Sunday&#8217;s covers knows exactly what that means.<\/p>\n<p>Think about how a Sunday 12-top actually enters most rooms today. A weekday manager takes the call on Thursday, writes it in the book, and the Sunday host finds it, or does not. The kitchen never sees it at all, so the prep list is built from last week&#8217;s memory. When the book, the walk-in list and the floor are on the same screen, the booking exists for everyone who needs it the moment it is taken.<\/p>\n<p>For a multi-room house this is also a control question. Two rooms, two host stands and one paper book means one stand is always working blind. One dashboard means the second room&#8217;s host can see the first room&#8217;s bookings and the shared waitlist, and can pull a waiting party into whichever room turns first. That is not more seats. It is more sittings out of the seats you already pay rent on.<\/p>\n<p>We cover the wider stack in our guide to <a href=\"https:\/\/gosnappy.io\/blog\/restaurant-management-systems-with-pos-and-reservations\/\">restaurant management systems with POS and reservations<\/a> and, for the specific needs of a Chinese full-service room, our <a href=\"https:\/\/gosnappy.io\/blog\/chinese-restaurant-pos-system\/\">Chinese restaurant POS system guide<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d7c03c3 snappy-h2 elementor-widget elementor-widget-heading\" data-id=\"7d7c03c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Happens to the Booking Calls Nobody Can Answer at 11:30 am?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffe1ab0f snappy-prose elementor-widget elementor-widget-text-editor\" data-id=\"ffe1ab0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>They go somewhere else. At a dim sum house at 11:30 on a Saturday, the person who would answer the phone is seating a party of twelve, so the practical hold is however long it takes them to get back to the stand, if the caller is still there. Nobody measures that hold, because nobody is at the stand to measure it, and the caller does not leave a note saying where they booked instead.<\/p>\n<p>Snappy&#8217;s own framing of the problem is that booking calls swamp the host stand exactly at peak, and that big venues respond by putting two to six people on phones. That is a labour answer to a bandwidth problem, in one of the roles Daisy Garden&#8217;s owner told Global News in 2023 she <a href=\"https:\/\/globalnews.ca\/news\/9510210\/daisy-garden-closing-labour-shortage\">could not fill<\/a>. Snappy&#8217;s alternative is <a href=\"https:\/\/gosnappy.io\/products\/snappy-phone.html\">Snappy Phone (AI)<\/a>, whose AI Phone Reservations brief lists Snappy Reservation as a prerequisite. Per that brief, it answers every concurrent booking call and books each one into the same Reservation dashboard the host stand is already looking at.<\/p>\n<p>The prerequisite is the point, not a catch. The reservation platforms most full-service rooms already use manage bookings; as Snappy puts it, none of them answer the phone. An AI line that books into a separate system just moves the retyping to the host stand. One that books into the dashboard the floor runs on removes the step entirely. Snappy qualifies the product on call volume, with 10 or more calls a day qualifying and 50 or more calls a day on the reservations line described as a power user.<\/p>\n<p>One practical question for this territory. Ask which languages the line answers in before you forward the phone, and ask to hear a recorded call.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f56f26c snappy-h2 elementor-widget elementor-widget-heading\" data-id=\"8f56f26c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Does Any of This Work With the Order-Slip and Steamer-Station Reality?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a9d8b1c snappy-prose elementor-widget elementor-widget-text-editor\" data-id=\"0a9d8b1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>It has to, because the host stand is only half the weekend. Dim sum&#8217;s labour problem is structural: <a href=\"https:\/\/patch.com\/new-york\/lower-east-side-chinatown\/dim-sum-spots-face-labor-shortage-lower-east-side-cannabis-stores\">many dim sum chefs working in New York City are in their 50s or 60s<\/a> (US data), and the pipeline behind them is thin. One Toronto food writer traces how the city&#8217;s dim sum houses <a href=\"https:\/\/cynthiacm.substack.com\/p\/the-disappearance-of-dim-sum-carts\">replaced cart service with paper order slips decades ago<\/a>. That is Toronto&#8217;s history, not Richmond&#8217;s, and Richmond houses have made their own choices about carts, but the point stands: the paper slip is already a guest self-ordering system.<\/p>\n<p>The QR order slip is the digital descendant of that paper slip. Snappy lists <a href=\"https:\/\/gosnappy.io\/products\/order-from-table.html\">Order-from-Table<\/a> as guests ordering from the table. Dine-in QR is tableside QR self-ordering and payment, on the same POS that the reservation and waitlist data syncs into. A family seated off the digital waitlist at 11:20 can be ordering har gow by 11:22 without a server walking the slip to the station, and paying without flagging anyone down when the room is at its loudest.<\/p>\n<p>That matters for the front door because the turn is what sets the wait. Every minute a table waits to order, waits for a slip to be collected, or waits for a bill is a minute added to the quote the host gives the next family. The waitlist manages the queue. The order slip and the payment step shorten it. The rest of the kitchen-side story, from steamer timing to station labour, is its own article, and this one stops at the pass.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc5dcecd snappy-h2 elementor-widget elementor-widget-heading\" data-id=\"bc5dcecd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions About Dim Sum Reservations and Waitlists in Richmond<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d74bbe1 elementor-widget elementor-widget-toggle\" data-id=\"7d74bbe1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2101\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2101\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Why do Richmond dim sum restaurants have such long weekend waits?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2101\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2101\"><p>Richmond counted <a href=\"https:\/\/www.richmond.ca\/culture\/discover-richmond\/profile\/demographics.htm\">209,937 residents in the 2021 Census<\/a>, and <a href=\"https:\/\/www.richmond.ca\/__shared\/assets\/2006_Ethnicity20987.pdf\">54.3% of the population in private households identified as Chinese<\/a>, and Metro Vancouver&#8217;s tourism bureau warns that <a href=\"https:\/\/westcoastfood.ca\/everything-you-need-to-know-about-dim-sum-in-richmond\/\">at peak times lineups of more than an hour are not unusual<\/a>, with the guide putting the longest waits at the Saturday and Sunday 10 am to 1 pm peak. Demand is concentrated into three hours and the rooms cannot grow, so the queue is the release valve.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2102\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2102\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Do dim sum restaurants take reservations?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2102\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2102\"><p>It depends on the house. One of the guide&#8217;s top Richmond picks takes phone reservations <a href=\"https:\/\/www.canada-spirit.com\/guides\/richmond-dim-sum-guide\/\">for groups of 6+, not typically for smaller parties<\/a>. At a house running that rule, every smaller party goes to the walk-in line, which is why the waitlist matters as much as the reservation book.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2103\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2103\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What does a digital waitlist change on a Saturday?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2103\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2103\"><p>A digital waitlist gives guests a quoted wait and can notify them when the table is ready, instead of holding them in the lobby. In a Tasting Table survey (US data), <a href=\"https:\/\/www.chowhound.com\/1550126\/how-long-diners-wait-restaurant-table\/\">over 80% of respondents wouldn&#8217;t wait more than 30 minutes for a table<\/a>, so a quote the guest trusts is what keeps them in your queue rather than someone else&#8217;s.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2104\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2104\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Who answers booking calls during the peak?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2104\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2104\"><p>An AI reservations line answers every concurrent booking call and writes into the same reservation dashboard the host stand uses. The AI Phone Reservations brief for Snappy Phone (AI) lists Snappy Reservation as a prerequisite for exactly that reason, so the 11:30 am call gets booked without a human leaving the floor.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2105\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2105\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can the waitlist and the reservation book share one screen?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2105\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2105\"><p>Yes. Snappy lists Reservation &amp; Waitlist as a digital waitlist alongside reservations, with both syncing into the same POS and dashboard the floor runs on.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aab62178 snappy-h2 elementor-widget elementor-widget-heading\" data-id=\"aab62178\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Short Version<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3c6301f snappy-prose elementor-widget elementor-widget-text-editor\" data-id=\"d3c6301f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Richmond dim sum houses lose weekend guests because demand outruns the front door, not because anyone is doing a bad job. The Saturday and Sunday peak is <a href=\"https:\/\/www.canada-spirit.com\/guides\/richmond-dim-sum-guide\/\">10 am to 1 pm<\/a>, Metro Vancouver&#8217;s tourism bureau warns that <a href=\"https:\/\/westcoastfood.ca\/everything-you-need-to-know-about-dim-sum-in-richmond\/\">at peak times lineups of more than an hour are not unusual<\/a>, and at a house that books by phone mainly for six or more, the lobby is the booking system for most guests. A paper list cannot quote, cannot page, and cannot answer the phone.<\/p>\n<p>The fix is not more seats. It is a digital waitlist that gives guests a quote they trust, a reservation book that lives on the same dashboard as the floor, and a phone line that gets answered at 11:30 without pulling the host off the stand. Every one of those keeps a family in your queue instead of sending them to the house next door, and in a year when <a href=\"https:\/\/nomsmagazine.com\/roundup-richmond-closures-march2026\/\">at least 10 Richmond food spots have already closed<\/a>, the house that seats its demand is the one that carries the week.<\/p>\n<p>Snappy puts the waitlist, reservations and the floor on one screen, with an AI reservations line that books into the same dashboard, and has an office in Vancouver and a support team available seven days a week. If you run a dim sum room in Richmond, Vancouver or Burnaby and your Saturday still runs on a paper list, <a href=\"https:\/\/gosnappy.io\/contact-us.html\">see reservations, waitlist and the floor on one screen<\/a>. Bring your busiest Sunday&#8217;s numbers and we will walk through what the front door is costing you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ffe74e9 elementor-widget elementor-widget-html\" data-id=\"0ffe74e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"snappy-formcard\" id=\"snappy-form\" data-snappy-cta=\"end\"><p class=\"snappy-formcard-eyebrow\">Book a walkthrough<\/p><p class=\"snappy-formcard-h\">Put your waitlist, bookings and phone on one screen<\/p><p class=\"snappy-formcard-b\">Walk through a Saturday peak at your host stand: the paper list, the booking calls, and the moment guests give up, mapped against your own numbers and your own phone line.<\/p><div class=\"snappy-formcard-form\" id=\"hsf-40-en\"><\/div><\/div><script charset=\"utf-8\" src=\"https:\/\/js.hsforms.net\/forms\/embed\/v2.js\"><\/script><script>(function r(n){if(window.hbspt&&hbspt.forms){hbspt.forms.create({region:\"na1\",portalId:\"8482141\",formId:\"e3772497-23f9-486f-9b9e-4372a70cc886\",target:\"#hsf-40-en\"})}else if(n<120){setTimeout(function(){r(n+1)},150)}})(0);<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d50bc35 elementor-widget elementor-widget-html\" data-id=\"4d50bc35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"snappy-author\"><img loading=\"lazy\" decoding=\"async\" class=\"snappy-avatar\" src=\"https:\/\/gosnappy.io\/blog\/wp-content\/uploads\/2026\/09\/wilson-wu-headshot.jpg\" alt=\"Wilson Wu\" width=\"72\" height=\"72\" loading=\"lazy\"><div><p class=\"snappy-author-eyebrow\">Written by<\/p><p class=\"snappy-author-name\">Wilson Wu<\/p><p class=\"snappy-author-role\">Chief Revenue Officer, Snappy<\/p><p class=\"snappy-author-bio\">Wilson Wu is Chief Revenue Officer at Snappy, the restaurant technology company, and is based in Boston. His first job was in a restaurant kitchen, and he has spent his career since at the intersection of hospitality and software, working with operators across Canada on the systems their service runs on. He also builds the technology he writes about. His engineering work includes a per-location customer service agent that answers guests with a restaurant&#x27;s real hours, menu and prices, deployed with independent restaurants, and a document-extraction model that reads supplier invoices and matches invoice numbers against what is owed. He writes here about what changes on a busy service: ordering, payments, loyalty, the phone, and the Canadian rules behind them. He holds an MBA from Duke University and a Master of Science in Computer Science from Georgia Tech.<\/p><a class=\"snappy-author-link\" href=\"https:\/\/www.linkedin.com\/in\/wilson1wu\/\" rel=\"author noopener\" target=\"_blank\">Connect on LinkedIn<\/a><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef90f1c3 elementor-widget elementor-widget-html\" data-id=\"ef90f1c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"snappy-stickybar\" id=\"snappy-stickybar\"><span class=\"snappy-stickybar-t\">See it in your restaurant<\/span><a class=\"snappy-stickybar-btn\" href=\"#snappy-form\" data-snappy-cta=\"sticky\">Book a demo<\/a><\/div><script>(function(){var b=document.getElementById(\"snappy-stickybar\"),f=document.getElementById(\"snappy-form\");if(!b||!f)return;var fv=false;function u(){b.classList.toggle(\"on\",window.scrollY>700&&!fv)}window.addEventListener(\"scroll\",u,{passive:true});if(\"IntersectionObserver\" in window){new IntersectionObserver(function(e){fv=e[0].isIntersecting;u()}).observe(f)}u()})();<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0216b848 e-con-full snappy-col snappy-side-col elementor-hidden-tablet elementor-hidden-mobile e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"0216b848\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a715fe66 elementor-widget elementor-widget-html\" data-id=\"a715fe66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"snappy-side\" data-snappy-cta=\"side\"><div class=\"snappy-side-top\"><p class=\"snappy-side-eyebrow\">No-obligation walkthrough<\/p><p class=\"snappy-side-h\">Stop losing guests at the door<\/p><p class=\"snappy-side-b\">See how a shared waitlist and reservation screen keeps your host stand from guessing wait times on a Saturday.<\/p><\/div><div class=\"snappy-side-form\"><script src=\"https:\/\/js.hsforms.net\/forms\/embed\/8482141.js\" defer><\/script><div class=\"hs-form-frame\" data-region=\"na1\" data-form-id=\"523da2d0-fa98-49fb-8f55-065f55c2edb9\" data-portal-id=\"8482141\"><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f5b7607 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"1f5b7607\" data-element_type=\"widget\" data-e-type=\"widget\" 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data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<p class=\"elementor-toc__header-title\">\n\t\t\t\tOn this page\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__1f5b7607\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__1f5b7607\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__1f5b7607\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45cf4ef2 e-con-boxed snappy-art e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"45cf4ef2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60f92cf6 elementor-widget elementor-widget-html\" data-id=\"60f92cf6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"snappy-news\"><p class=\"snappy-news-h\">Get The Latest Restaurant Data, Trends &amp; Tips<\/p><div id=\"hsn-40-en\"><\/div><\/div><script>(function r(n){if(window.hbspt&&hbspt.forms){hbspt.forms.create({region:\"na1\",portalId:\"8482141\",formId:\"1f07a5de-4958-4b48-a370-e0e1b24a97a3\",target:\"#hsn-40-en\"})}else if(n<120){setTimeout(function(){r(n+1)},150)}})(0);<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Richmond dim sum houses lose weekend guests at the door because the front door runs out of capacity before the kitchen does. At peak times, Metro Vancouver&#8217;s tourism bureau warns visitors, lineups of more than an hour are not unusual. One screen for the waitlist, the book and the floor keeps the fam<\/p>\n","protected":false},"author":4,"featured_media":12937,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[68],"tags":[],"taxonomy\/team":[],"class_list":["post-12883","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-operations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Richmond Dim Sum Weekend Waits: Why Guests Walk Away<\/title>\n<meta name=\"description\" content=\"At peak times Richmond dim sum lineups run more than an hour, and the weekend peak lands between 10 am and 1 pm.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gosnappy.io\/blog\/why-richmond-dim-sum-houses-lose-weekend-guests-at-the-door\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Richmond Dim Sum Weekend Waits: Why Guests Walk Away\" \/>\n<meta property=\"og:description\" content=\"At peak times Richmond dim sum lineups run more than an hour, and the weekend peak lands between 10 am and 1 pm.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/gosnappy.io\/blog\/why-richmond-dim-sum-houses-lose-weekend-guests-at-the-door\/\" \/>\n<meta property=\"og:site_name\" content=\"Snappy\" \/>\n<meta property=\"article:published_time\" content=\"2026-10-06T09:00:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/gosnappy.io\/blog\/wp-content\/uploads\/2026\/09\/why-richmond-dim-sum-houses-lose-weekend-guests-at-the-door-hero.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1344\" \/>\n\t<meta property=\"og:image:height\" content=\"768\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Wilson Wu\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Wilson Wu\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"16 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/gosnappy.io\/blog\/why-richmond-dim-sum-houses-lose-weekend-guests-at-the-door\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/gosnappy.io\/blog\/why-richmond-dim-sum-houses-lose-weekend-guests-at-the-door\/\"},\"author\":{\"name\":\"Wilson Wu\",\"@id\":\"https:\/\/gosnappy.io\/blog\/#\/schema\/person\/77fb3f6aeef63fc72f704a16faab7fb6\"},\"headline\":\"Why Richmond Dim Sum Houses Still Lose Weekend Guests at the 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His first job was in a restaurant kitchen, and he has spent his career since at the intersection of hospitality and software, working with operators across Canada on the systems their service runs on. He also builds the technology he writes about. His engineering work includes a per-location customer service agent that answers guests with a restaurant's real hours, menu and prices, deployed with independent restaurants, and a document-extraction model that reads supplier invoices and matches invoice numbers against what is owed. He writes here about what changes on a busy service: ordering, payments, loyalty, the phone, and the Canadian rules behind them. He holds an MBA from Duke University and a Master of Science in Computer Science from Georgia Tech.\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/wilson1wu\/\"]},{\"@type\":\"Question\",\"@id\":\"https:\/\/gosnappy.io\/blog\/why-richmond-dim-sum-houses-lose-weekend-guests-at-the-door\/#faq-question-10fbf4f7f5439\",\"position\":1,\"url\":\"https:\/\/gosnappy.io\/blog\/why-richmond-dim-sum-houses-lose-weekend-guests-at-the-door\/#faq-question-10fbf4f7f5439\",\"name\":\"Why do Richmond dim sum restaurants have such long weekend waits?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Richmond counted 209,937 residents in the 2021 Census, and 54.3% of the population in private households identified as Chinese, and Metro Vancouver's tourism bureau warns that at peak times lineups of more than an hour are not unusual, with the guide putting the longest waits at the Saturday and Sunday 10 am to 1 pm peak. 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