Job Description:
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As a CSM at Snappy, you'll be much more than just a bridge between our clients and our technology; you'll be a pivotal advocate for our customers. Your primary mission will be to ensure that our clients – the lifeblood of the restaurant industry – maximize the benefits from our cutting-edge technology solutions. By deeply understanding their needs and goals, you'll tailor their Snappy experience, ensuring they not only achieve but exceed their desired outcomes.

Your day-to-day will involve working alongside various departments – from finance and marketing to product development – ensuring a cohesive effort towards customer success. Striking a perfect balance, you will champion both the customer's interests and Snappy's vision, fostering success for both parties.
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Responsibilities:

• Represent our customers internally, translating their feedback into actionable insights to continuously enhance Snappy's offerings.
• Oversee the full lifecycle of our merchants' experience, from hardware installation to software setup, crafting and executing strategies that drive optimal utilization of our products.
• Work closely with the Business Development team to craft deals that align perfectly with the customers' needs, focusing on both technical and strategic aspects.

Qualifications & Desired Skills:

• Understand customer needs and translate them into effective solutions.
• Able to foresee challenges and proactively address them.
• Team player who thrives in cross-functional settings.
• Articulate in varying contexts, from technical explanations to strategic discussions.
• Passionate about customer success and satisfaction.

Skills/Experience:

• CSM: 1 year (required)
• Language: English (required), Chinese (preferred)
• Driver's License (preferred)

Job Types: Full-time, Permanent
Supplemental Pay Types: Bonus Pay, Commission Pay
Schedule: 8-hour shift, Monday to Friday
Ability to Commute: Markham, ON (required)
Work Type: Hybrid

Benefits:

• Casual dress
• Dental & vision care
• Extended health care
• Life insurance
• Paid time off

About Snappy Innovation Inc.

Snappy, a provider of digital-first, easy-to-deploy restaurant management Software-as-a-Service (SaaS) that allows you to manage every touchpoint of the guest experience using one simple platform. We’re a team of foodies who’ve come together from across Canada to bring innovative technology to restaurants. Restaurants choose Snappy for our products, but they stay because of the service we provide. We are a restaurant’s technology partner. We’re invested in their success, implement features based on their feedback, and go the extra mile to provide the same degree of service as restaurants provide to their customers. As a digital-first and fast-growing company, we put complete trust in our team members to be leaders in their roles. We anticipate industry trends, love to test new ideas, and provide career development opportunities for our people to grow with us and support our mission to empower restaurant owners to adapt and thrive in any market condition—now and in the future.