Job Description:
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Join Snappy, a leading B2B SaaS provider, renowned for delivering cutting-edge restaurant technology solutions, including POS, online ordering, reservations, and loyalty programs. We’re currently seeking a results-driven Inbound Lead Specialist to augment our digital presence, drive organic traffic, and enhance our customer engagement. The Inbound Lead Specialist will be pivotal in driving Snappy’s growth strategy.

The ideal candidate will possess a blend of technical and strategic acumen, with proven experience in driving sales success. A deep understanding of products, negotiation, and presentations are essential, alongside the ability to work collaboratively with cross-functional teams.
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Sales & Business Development:

• Identify and Engage: Connect with potential clients, from individual restaurant owners to mid-market chains.
• Proactive Outreach: Actively seek new sales opportunities through lead generation, referrals, and networking.
• Cold Calling and Qualification: Initiate cold calls to identify qualified leads, gather information on their needs, and gain insights into their buying behaviors.
• Follow-Up and Nurturing: Maintain relationships with existing or inbound leads, developing sales opportunities via calls, email, and social platforms.
• Lead Management: Screen inbound leads from various sources, including the website, email inquiries, and direct phone calls.
• CRM Maintenance: Keep accurate records of new leads and update CRM data regularly.
• Reporting: Provide regular reports to management, recommending improvements for prospecting and growing qualified leads.
• Quota Achievement: Meet monthly quotas for closed business.
• High-Volume Activity: Demonstrated experience in high-volume cold-calling, prospecting, appointment setting, and nurturing sales success.

Product Knowledge:

• In-Depth Learning: Acquire comprehensive knowledge of our restaurant technology platform, pricing, and service packages.
• Effective Communication: Clearly convey the benefits of our services, emphasizing convenience, quality, and efficiency.

Client Relationship Management:

• Relationship Building: Develop strong, lasting relationships with clients, understanding their needs and preferences.
• Service Excellence: Address inquiries and concerns promptly and professionally, providing excellent service.
• Professionalism: Exhibit high professionalism in understanding customer issues and identifying appropriate responses.
• Technical Skills: Use CRM and other tools effectively to manage client information and updates.
• Target Driven: Demonstrated ability to meet targets, respect deadlines, and work under pressure.

Cross Functional Responsibilities:

• Preparation and Delivery: Create and deliver persuasive sales presentations, highlighting the advantages of our restaurant technology platform.
• Customization: Tailor presentations to different customer segments, showcasing customized solutions.
• Contract Agreements: Negotiate contract agreements and pricing with clients, ensuring win-win outcomes.
• Closing Deals: Successfully close sales, meeting or exceeding monthly and quarterly sales targets.
• Efficient Coordination: Schedule service appointments efficiently, considering client preferences and scheduling constraints.
• Operational Optimization: Ensure that service scheduling is optimized for operational efficiency.
• Strategy Execution: Collaborate with the marketing team to execute sales and marketing strategies, including promotions, campaigns, and lead generation efforts.

Skills/Experience:

• Hospitality: 1 year (required)
• B2B Sales: 3 years (required)
• Language: English (required), Korean (preferred)
• Driver's License (preferred)

Job Types: Full-time, Permanent
Supplemental Pay Types: Bonus Pay, Commission Pay
Schedule: 8-hour shift, Monday to Friday
Ability to Commute: Markham, ON (required)
Work Type: In Person

Benefits:

• Casual dress
• Dental & vision care
• Extended health care
• Life insurance
• Paid time off

About Snappy Innovation Inc.

Be part of a team that is committed to innovation, excellence, and the delivery of world-class restaurant technology solutions. At Snappy, we value the contribution of every team member and provide a conducive environment for professional growth and development. Your journey to making a significant impact in the digital space begins here!Snappy is an equal opportunity employer and welcomes applications from all qualified candidates.