Increase in customer retention
Locations
Sujee had been in the restaurant industry for 15 years before opening the first of five Chiang Mai restaurants. He built his restaurant with the intent to become a recognized brand in Toronto, known for its trifecta of tasty food, great atmosphere, and high-quality customer service.
Given the competitive industry, Sujee knew he needed to integrate technology into his customer experience to stay on top of changing trends and consumer behaviour.
With Snappy's advanced reservation system, we have witnessed a significant increase in table turnover at Chiang Mai. Guests can conveniently book their preferred dining time through our website or app, allowing us to manage our seating capacity more effectively.
Snappy's reward points program has proven to be a game-changer for us. By implementing a customized loyalty program, we have been able to build stronger relationships with our customers and reward their continued support.
Snappy's online ordering platform has allowed us to extend our reach and cater to a wider audience. With the ability to conveniently place orders through our website or app, customers can enjoy our authentic Thai cuisine from the comfort of their own homes.
Dine-In Rates
This has resulted in optimized use of our space and the ability to accommodate a larger number of customers. The streamlined reservation process has not only improved our revenue but also ensured a seamless and delightful experience for our guests.
Loyalty Signups
The quantifiable data generated by Snappy's system has helped us identify our most loyal patrons and tailor special promotions and incentives to further incentivize their visits. This has resulted in increased customer retention and higher overall spending, positively impacting our revenue growth.
Online Ordering
This has not only expanded our customer base but also boosted our average order value. Through Snappy's intuitive and user-friendly interface, we have experienced a significant increase in online orders, further solidifying Chiang Mai's position as a go-to destination for Thai cuisine in the Greater Toronto Area.
