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Haidilao Hotpot

Globally recognized hotpot restaurant brand on a mission to spread hotpot culture throughout the world with thoughtful service and high quality food.


Snappy's waitlist and reservation solutions helped Hiadilao Hotpot improve customer retention, reduce no show rates and power over 50+ locations outside of China.


Increase in repeat customers


Reduction in no show rates


Locations powered by Snappy


Haidilao Hotpot expended into the Canadian market in 2018 and partnered with Snappy to support its growth in the GTA and over 50 locations outside of China.



Implementing Snappy's waitlist solution increased customer satisfaction and retention by providing accurate wait times, personalized notifications and reducing walkout rates.


Adding Snappy's reservation system reduced no-shows by allowing for automated reminders, deposit collection, and better management of table availability, enhancing communication and reducing no show rates.


Snappy's suite of integrated waitlist and reservation products helped Haidilao Hotpot optimize seating and improve sales at over 50 locations outside of China.

"Snappy's multiple products helped us optimize operations in the GTA market and at 50+ locations outside of China with a streamlined waitlist and reservation system."

Joyce Jiang
GM, Hiadilao Canada