168 sushi buffet oft

How Snappy Upgraded 168 Sushi's Operations & Fuelled Expansion

+15%

Increase in table turnover

-28%

Reduction in staffing costs

+17%

Increase in repeat purchases from loyalty program

+4%

Average increase in profit margin per location 

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Sushi 168

Inspired by the concept of 24/7 availability, we ensure that no matter when you visit you're greeted with the best service and food Sushi 168 can offer. At the core of 168 Sushi lies a profound reverence for the art and science of sushi-making. We are driven by a passion for culinary creativity and respect for age-old Japanese techniques.

  • 6 Locations
  • 60 Order From Table Terminals
  • 5 Snappy Solutions
168 sushi buffet logo

Problem

168 Sushi Buffet needed to find a way to optimize operations in order to expand number of locations across Ontario. They were spending too much on labour and staffing costs while providing inconsistent customer experience to their guests and not creating enough incentive for repeat business.

Solution

Spearheading the solution to 168 Sushi Buffet's challenged was Snappy's Order From Table solution which immediately reduced labour costs, increased table turnover and provided consistent customer experience to guests. In combination with Snappy's Point of Sale System, Reservation System, Loyalty and Membership Solutions, 168 Sushi Buffet was quickly able to increase profit margins and open several new locations.

Detailed Impact

+13%

Average increase in sit down customers served per location

+$16.41

Average order value increase for repeat customers

+2

New locations opened since integrating Snappy products

results

1

Snappy's Order From Table solution gave the freedom to customers to order at their own pace while reducing staffing costs for Sushi 168 and improved overall customer satisfaction.

2

Snappy provided a suite of loyalty solutions that helped Sushi 168 prompt customers with more personalized offers and incentives that led to an increase average order value and greater customer retention.

3

Full integration of Snappy's OFT, POS, Reservation, Loyalty and Membership solutions allowed Sushi 168 to improve overall dining experience for its customers which resulted in improved customer experience and greater profit margins.

"Snappy's order from table solution reduced our restaurant's staffing needs and helped us increase average order value, improve table turnover rates and create a more personalized dining experience for our customers. Combined with Snappy's POS, Reservation, Loyalty and Membership solutions, our profit margins are up 4% on average per location."

Bobby
Owner, Sushi 168

snappy + 168 sushi