Of app-based sales
Increase in customer retention
Increase in customer engagement
Open since 2014 in Ontario, Coco Bubble Tea is a global bubble tea brand with 70+ locations in Ontario.
CoCo had been growing for nearly five years in Ontario when the franchise owners agreed they needed a modern solution to manage loyalty rewards. Their physical stamp cards did more harm than good — they were easy to lose, expensive to print, and CoCo’s regional sales manager, Nancy, couldn’t track where rewards were redeemed. Nancy tested several vendors but the high subscription costs for their growing network franchises were unaffordable. CoCo needed a custom app designed specifically to their needs. Snappy developed a custom app for CoCo with all the bells and whistles.
A custom Loyalty App for the world's largest bubble tea brand.
Coco uses Snappy's custom mobile app, loyalty, online ordering, on-demand delivery, and marketing.
Online Ordering
Customers can order directly from the application, get notified when their order is ready for pickup, and can see their reward points balance anytime from their phones.
Loyalty System
Since the application supports geolocation, CoCo can automatically send users promotions from the store nearest to them and every online order is tracked back to the store.
Analytics & Reports
Customers are happier and Nancy can analyze and report on store sales data with ease.
