Faster order service time during peak hours
Increase in revenue from digital channels
Danish Pastry House brings authentic Danish baking to customers across Canada, with 17 locations serving freshly baked pastries, desserts, and café favourites. As a multi-location bakery brand, maintaining efficient operations while making it convenient for customers to order across different channels is essential to continued growth.
Managing a growing bakery business across 17 locations requires coordination between in-store transactions, online orders, and third-party delivery platforms. Without well-connected systems, operators can face fragmented workflows, additional manual work, and challenges maintaining consistent processes across stores.
Danish Pastry House's operating model highlights an important challenge for multi-location bakeries: how to manage multiple sales channels while maintaining an efficient customer experience and creating opportunities for growth. The business needs technology that supports day-to-day transactions, simplifies order management, makes ordering more convenient, and provides additional ways to generate sales.
Snappy's integrated technology solutions bring together Point-of-Sale, third-party integrations, online ordering, and gift cards to support Danish Pastry House across its 17 locations. By connecting essential parts of the ordering and sales experience, Snappy provides a technology foundation designed to simplify operations and help the business serve customers across multiple channels.
Snappy POS supports in-store transactions, while third-party integrations help coordinate incoming orders from external platforms. Online ordering gives customers another way to purchase their favourite bakery products, and gift cards create additional opportunities to attract new customers and encourage future visits.
Together, these solutions helped reduce disconnected workflows, improve coordination between ordering channels, and establish more consistent processes across 17 locations.
For Danish Pastry House, the opportunity extends beyond operational convenience. Snappy's connected technology setup can help businesses reach customers through more channels, support seasonal and planned purchases, and build a foundation for scalable growth.
Increase in gift card sales on average per location
Reduction in per order processing time during peak hours
Increase in catering orders and orders over $50 per location
Point Of Sale
Snappy POS helped Danish Pastry House streamline transactions and coordinate operations across its locations. By bringing essential sales processes into one system, the business improved efficiency during busy periods and created a smoother experience for both employees and customers. Order service time during peak hours improved by 1.6×, helping teams serve customers more efficiently when demand is highest.
Online Ordering
Snappy Online Ordering solution helped Danish Pastry House expand its digital sales opportunities and make its products more accessible to customers. By providing a convenient direct ordering channel, the business created another way for customers to order their favourite pastries and baked goods while reducing reliance on third-party platforms. Digital channel revenue increased by 104%, while online ordering helped increase catering and $50+ purchases by 93% on average per location.
Gift Cards
Snappy Gift Cards helped Danish Pastry House create additional opportunities to generate revenue and connect with customers beyond everyday purchases. Gift cards make it easier for customers to share the brand with friends, family, and colleagues, while supporting gifting occasions and future visits. Average gift card sales increased by 2.5× per location, demonstrating the potential of gift cards as an additional revenue channel for a multi-location bakery business.
