Increase in repeat customer visits
Increase in online orders
Daigyo Café is a premium Japanese café known for its authentic matcha, handpicked teas, and modern minimalist design that creates a calm space for wellness and mindfulness. With a growing fan base across its three locations, Daigyo has become a go-to destination for tea lovers seeking authenticity and quality.
"As we expanded to multiple locations, keeping operations consistent and managing orders across in-store, pickup, and delivery channels became more complicated. We wanted a system that could connect everything while maintaining the calm, curated experience Daigyo is known for. Our previous setup involved separate systems for payments, online orders, and customer rewards, which created inefficiencies and limited our ability to understand our customers’ habits."
- Grace, Owner at Daigyo
Daigyo faced three main challenges: fragmented technology, disconnected customer data, and a lack of visibility across locations. Orders from third-party apps required manual entry into the POS, slowing down service and creating room for human error. Their loyalty program wasn’t integrated with in-store or online sales, making it difficult to reward repeat customers consistently.
Additionally, managing gift cards and multi-location reporting was cumbersome, staff had to track balances and sales separately and there was no unified way to view performance across cafés.
"Snappy helped us unify every part of our customer journey from how people order their matcha lattes to how they earn and redeem rewards. Now, whether someone orders in-store, for pickup, or through delivery, everything flows seamlessly through one system. Our team spends less time juggling tablets and more time focusing on the experience.
- Grace, Owner at Daigyo
Snappy implemented a complete café management solution across all three Daigyo locations, integrating POS, loyalty, gift cards, and pickup + delivery into a single, seamless platform. All in-store and online orders now sync automatically through the POS system, reducing human error and providing real-time inventory updates. Customers can earn and redeem rewards effortlessly across any Daigyo location or online order, thanks to the unified loyalty and gift card integration, which has helped drive repeat visits.
Orders from Uber Eats, DoorDash, and Daigyo’s own website now flow directly into Snappy POS, eliminating the need for multiple tablets and minimizing wait times during peak hours. With centralized insights, Daigyo’s management team can view performance data across all locations through one easy-to-use dashboard.
"“The difference was noticeable right away. Staff can process orders faster, customers love the convenience of earning points online or in-store, and our team can finally track what’s working across locations. Since switching to Snappy, we’ve seen more repeat visits, smoother peak-hour operations and stronger customer connections.”
- Grace, Owner at Daigyo
Increase in average order value from loyalty driven promotions and upsells.
More loyalty member signups in the first six months
Reduction in in-store and delivery/pickup order errors
Average Order Value: By implementing loyalty-driven upsells and targeted promotions, Daigyo Café achieved a 22% higher average order value from repeat customers.
Loyalty Signups: The launch of an integrated loyalty program led to 3x more loyalty member signups within the first six months.
Order Accuracy: Unified POS and delivery integration resulted in a 34% reduction in order errors across in-store, pickup, and delivery channels, improving overall customer satisfaction.
