"Managing 10 locations had become increasingly complex as we were focused on expanding. Our operations were fragmented, delivery orders came through multiple third-party tablets, causing confusion and slowing down service. We lacked a proper kitchen display system, which made communication between front-of-house and kitchen staff inconsistent.

Labour management was also a constant challenge. Rising wages and high staff turnover made it difficult to maintain order-taking efficiency at the counter without overstaffing. We knew we needed to streamline these areas before opening more locations."
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- Rajneesh, Owner at Grillies

Grillies had successfully grown to 10 locations but with expansion came complexity. The Grillies team was ready to scale further, but their day-to-day operations were becoming increasingly difficult to manage across multiple sites.One of the biggest pain points was delivery order management. Grillies relied heavily on third-party delivery platforms, but each platform required its own tablet, creating a cluttered counter space and a fragmented workflow. Staff had to manually input delivery orders into the POS, which not only slowed down operations but also led to frequent order errors and delays, especially during peak hours.In-store operations also lacked the infrastructure needed to support consistent, efficient service.

Grillies did not have a kitchen display system (KDS) in place, meaning kitchen staff relied on printed tickets and verbal communication to manage orders. This manual setup led to miscommunication, lost tickets, and slower prep times, all of which negatively impacted the guest experience.At the front of house,

Grillies also faced growing labour management challenges. Rising labour costs and staffing shortages made it harder to consistently keep cashiers available to take orders, especially during lunch and dinner rushes. The leadership team was looking for ways to maintain high-quality service while reducing the dependency on staffing levels. Despite strong brand demand and a loyal customer base, Grillies recognized that their current tech stack simply couldn’t support multi-unit growth.

They needed a unified platform that could centralize delivery orders, streamline kitchen operations, and introduce automation to relieve labour pressure without compromising on guest experience.That’s when they turned to Snappy.

"When we started looking for a solution, we weren’t just looking for another POS add-on, we needed a system that could support the way we actually run our restaurants. After exploring a few options, we chose Snappy because it offered an all-in-one platform built specifically for growing restaurant chains like ours.

What stood out right away was Snappy’s delivery integration. Instead of juggling multiple tablets and manually entering orders, everything from Uber Eats, DoorDash, and other platforms now flows directly into one system. This alone removed a huge burden from our staff and cleared up our counters.We also implemented self-serve kiosks at our busiest locations. This was a major step forward in managing front-of-house labour.

Customers could browse the menu and customize their orders at their own pace, which reduced lineups and helped us operate more efficiently during peak hours even with fewer staff on hand. On the kitchen side, we added Snappy’s kitchen display system (KDS). It gave our team a clear, real-time view of incoming orders and allowed them to manage prep without relying on printed tickets or verbal handoffs. This helped bring consistency across all locations and made it much easier to train new staff.

What I appreciated most was that all of these tools were fully integrated and easy to roll out across multiple stores. We didn’t have to cobble together a bunch of third-party apps or retrain our entire team from scratch. Snappy gave us the operational foundation we needed to feel confident about growing Grillies beyond our original 10 locations."
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- Rajneesh, Owner at Grillies

To address Grillies’ operational challenges and support their expansion goals, Snappy provided a fully integrated restaurant management platform tailored to multi-location concepts.

First, we implemented Snappy’s delivery app integration, which consolidated all third-party delivery platforms (like Uber Eats and DoorDash) into a single interface. This eliminated the need for multiple tablets and manual order entry, significantly streamlining the front-of-house workflow and reducing the risk of errors.

Next, Grillies adopted Snappy’s self-serve kiosks at their busiest locations. This empowered customers to place orders independently, reducing the load on counter staff and improving throughput during peak hours. It also helped Grillies manage rising labour costs by minimizing reliance on additional staff during rush periods.

To support more efficient kitchen operations, we rolled out Snappy’s kitchen display system (KDS) across all locations. The KDS allowed the kitchen team to manage orders in real-time with clear, digital ticketing while reducing miscommunication, speeding up prep times, and ensuring consistency across stores.

What made the deployment successful was the seamless integration of all three tools under one platform. Grillies didn’t have to juggle multiple vendors or retrain staff on separate systems. With Snappy, they gained an end-to-end operational infrastructure designed to scale as they opened new locations.